Refund policy
REFUND POLICY
Our Commitment to Your Satisfaction – Return & Refund Policy for Stromsskar.se
Last updated: 2025-04-21
At Strömsskär, your satisfaction is our priority. We strive to provide high-quality products and an exceptional shopping experience. Below you will find our return and refund policy designed to simplify any return process and ensure a smooth customer experience.
1. 14-Day Return Policy
Eligibility for Returns: You have the right to return unused and undamaged items within 14 days of receipt. Items must be in their original condition with tags attached and in the original packaging. For hygiene reasons, used items cannot be returned and are not eligible for a full refund.
2. Damaged or Defective Items
Please contact our customer service within 14 days of receiving your order if you discover any damage or defects. Photographic evidence may be required to facilitate the process. Once approved, we will provide detailed return instructions and offer either a replacement or refund for the damaged or defective item.
3. Incorrect Orders
If you have received the wrong item in your order, please notify us within 14 days of receipt. We will arrange the return and provide either a replacement or a refund, according to your preference.
4. Non-Returnable Items
For hygiene reasons, we do not accept returns on certain products, including perishable goods, personal care items, cosmetics, and intimate apparel.
5. Refund Processing
After inspection of the returned items, if approved, a refund will be issued. Approved refunds are automatically processed within 10 business days via the original payment method.
Please note that shipping costs (other than the standard shipping option) are non-refundable, and return shipping costs are the responsibility of the customer.
6. Return Instructions
Please contact our customer service to initiate a return. Using our “Contact Us” page allows you to request a return and receive further instructions.
7. Packaging Returns
To prevent damage during transport, please ensure that returned items are properly packaged. We recommend using a trackable shipping service to ensure safe delivery of returns.