Frequently asked questions
How do I contact you?
The easiest way to reach us is by email: stromsskar@stromsskar.se. We usually reply within 48 hours on weekdays.
Is it safe to shop with you?
Yes, of course. We offer safe and secure payments with:
– Klarna (invoice, direct payment, partial payment)
– Apple Pay
– Google Pay
– Standard debit/credit cards (Visa/Mastercard)
All transactions are encrypted and protected – your data is in safe hands.
How do I return an item?
Email us at stromsskar@stromsskar.se with your order number and we will help you. You always have a 14-day return policy from the date the item was delivered.
What is the shipping cost?
We always offer free shipping internationally.
Can I track my parcel?
Yes! You can track your parcel using the website's tracking function with your received tracking number or order number and email address.
Can I change or cancel my order?
If your order has not yet been dispatched, we can usually help you change or cancel it. Please contact us as soon as possible at stromsskar@stromsskar.se and provide your order number.
How do I choose the right size?
Our garments are true to size. On each product page, you will find a size guide to help you choose the right size. If you are between two sizes, we recommend choosing the larger one.
How should the garments be washed and cared for?
Please air the garment between uses and wash gently only when necessary. Allow it to air dry to preserve its fit and feel for as long as possible.
How long is the delivery time?
Our processing time is normally 1–3 business days and delivery then usually takes 5–7 business days. For example, during public holidays, periods of high demand, or delays with the shipping company, delivery may take slightly longer.
How do I make an exchange for a different size?
Contact us at stromsskar@stromsskar.se with your order number and the size you would like to exchange to, and we will help you further.
I haven't received an order confirmation - what do I do?
First, check your spam folder and ensure the correct email address was provided during the order. If you still can't find an order confirmation, please contact us at stromsskar@stromsskar.se and provide your name and approximate order time.
When will my order be shipped?
Orders are normally processed within 1–3 business days. Once the package has been shipped, you can track your package using the website's tracking function.
What do I do if I have received the wrong or a damaged item?
Please contact us at stromsskar@stromsskar.se as soon as possible and include your order number and pictures of the item, so we can help you.
How quickly does customer service respond?
We normally respond within 1–3 business days. During periods of high workload, it may take slightly longer.
What happens if my package has been marked as delivered but hasn't arrived?
First, check around the delivery location and with any neighbours. Then contact the shipping company and finally us at stromsskar@stromsskar.se with your order number.
SEA BOUND. LIFE FOUND.